Refund policy
(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither attributable to their commercial nor their self-employed professional activity.)
Instructions on withdrawal
Right of withdrawal
You have the right to withdraw from this contract within one month without giving any reason.
The withdrawal period is one month from the day,
- on which you or a third party designated by you, other than the carrier, took possession of the goods, provided that you ordered one or more goods as part of a single order and these are delivered together;
- on which you or a third party designated by you, other than the carrier, took possession of the last item, provided that you ordered several goods as part of a single order and these are delivered separately;
- on which you or a third party designated by you, other than the carrier, took possession of the last partial shipment or the last item, provided that you ordered goods that are delivered in several partial shipments or items;
To exercise your right of withdrawal, you must inform us (Max Hoch e.K., Flugplatzstraße 12b, 97437 Haßfurt, telephone no.: 0951 30179438, email address: info@hair2heart.de) by means of a clear statement (e.g. a letter sent by post or an email) of your decision to withdraw from this contract. You may use the attached model withdrawal form, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send the notification that you are exercising your right of withdrawal before the withdrawal period expires.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse all payments received from you, including delivery costs (except for any additional costs arising because you chose a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than 14 days from the day on which we receive notification of your withdrawal from this contract. We shall use the same means of payment for this reimbursement as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this reimbursement.
We may withhold reimbursement until we have received the goods back or until you have provided evidence that you have returned the goods, whichever occurs first.
You must return or hand over the goods without undue delay and in any event no later than 14 days from the day on which you inform us of your withdrawal from this contract. The deadline is met if you send the goods before the expiry of the period of 14 days.
You shall bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Grounds for exclusion or expiry
The right of withdrawal does not apply to contracts
- for the supply of goods that are not prefabricated and whose production is governed by an individual choice or decision by the consumer, or that are clearly tailored to the consumer’s personal needs;
- for the supply of goods that are liable to deteriorate or expire rapidly;
- for the supply of alcoholic beverages whose price was agreed when the contract was concluded, but which can be delivered no earlier than 30 days after conclusion of the contract and whose current value depends on market fluctuations beyond the trader’s control;
- for the supply of newspapers, periodicals or magazines, except for subscription contracts.
The right of withdrawal expires prematurely in the case of contracts
- for the supply of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
- for the supply of goods which, after delivery, have become inseparably mixed with other goods due to their nature;
- for the supply of audio or video recordings or computer software in sealed packaging if the seal has been removed after delivery.
Model withdrawal form
(If you wish to withdraw from the contract, please complete and return this form.)
- To Max Hoch e.K., Flugplatzstraße 12b, 97437 Haßfurt, Email address: info@hair2heart.de :
- I/We (*) hereby give notice that I/We (*) withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/
the provision of the following service (*)
- Ordered on (*)/ received on (*)
- Name of consumer(s)
- Address of consumer(s)
- Signature of consumer(s) (only if this form is submitted on paper)
- Date
(*) Delete as applicable.