Guarantee
Because we are convinced of the quality of our extensions and want you to feel confident in your purchase, we grant you a voluntary 3-month guarantee on all extensions in our Premium Quality range.
In our shop, you will find gorgeous extensions in many colors as well as matching care products.
Click here to see our productsAnd the best part: New customers get a 5% discount on their first order! Discount code: NewCustomer5%
1. Requirements for the Guarantee Claim
The guarantee applies if our Premium Quality extensions experience matting or tangling within a period of 3 months after purchase. The date the order was received is decisive for the claim.
The customer undertakes to use exclusively hair2heart care products to maintain the extensions. If the extensions are cared for with third-party products, the guarantee is void. It must be proven via the invoice that the matching Care Set was purchased from us together with the extensions.
2. Details and Exclusions from the Guarantee
The guarantee only applies if the extensions mat or tangle so severely that they are no longer wearable. Normal wear and tear are excluded from the guarantee, such as:
- Fading of the color
- Dryness or split ends
- Matting of the natural hair roots
- Hair breakage or reduction of waves
The claim also expires if the extensions have been dyed, tinted, bleached, washed with silver shampoo, or permed. Guarantee claims regarding the connection points or due to allergies are also excluded.
3. Guarantee Case / Complaint
If the extensions do indeed mat, we will provide a replacement. Please inform us in advance by email at info@hair2heart.de. After our confirmation, the extensions must be returned to the following address within the specified period:
Flugplatzstraße 12b
97437 Haßfurt
Germany
The costs for the application and removal of the extensions are to be borne by the customer. After receiving the goods, we will inspect them and inform you of the next steps. If the claim is justified, the defective extensions will be replaced with new ones.
Important: Processing is only possible if the claimed extensions are sent back to us. Please note that this guarantee only applies to Premium Quality. We do not offer a voluntary guarantee on Standard Quality extensions.
Summary
Our voluntary guarantee is a promise to you: With proper care using our hair2heart products, we guarantee you 3 months of joy with your premium hair extensions. Your statutory warranty rights naturally remain unaffected by this.
